So this year I decided to repeat it and just placed an order from the same supplier (I've had no dealings with them before last year and no subsequent dealings). I also ordered a ham.
I placed the order via email at 3.24p.m. At 3.42p.m. I received an email back from the CEO (and son of the founder):
Hi Tim,
Thank you for your order.
It’s great to have you back buying from us again this Christmas.
Take care and all the very best.
Regards
Anthony PuharichCEO
What a great way to endear yourself to a customer; what a great way to build a brand. It is no wonder they have built such a successful business and it is clearly no accident.
Hats off to Vic's Premium Meats (and I can genuinely recommend their turkeys)